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Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
People in this career work in these sectors.
What you can expect to experience while on the job
Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031. Despite decliningemployment, about 389,400 openings for customer service representatives are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.
Read More$36,920
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People in this career achieve this level of education.
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Skills helpful in this career